Terms and Conditions for Man With Van Monkenhadley
These Terms and Conditions set out the basis on which Man With Van Monkenhadley provides moving, transport and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. In these Terms and Conditions, the expressions “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refer to the person requesting or paying for the service.
These terms apply to all bookings for a man with van service in Monkenhadley and any related collection, delivery, loading, unloading, furniture movement, light removals, courier-style transport, and similar assistance agreed in writing or verbally. They are designed to create a fair and clear understanding of the service, including the booking process, payment terms, cancellation rights, liability limits, waste handling rules, and legal jurisdiction. If there is any inconsistency between these Terms and Conditions and a separate written quotation accepted by you, the written quotation shall take priority to the extent of the inconsistency.
Nothing in these terms affects your statutory rights as a consumer under applicable UK law. Where a term is found to be unlawful, unenforceable, or invalid, the remaining terms will continue in full force and effect. For the avoidance of doubt, these terms apply equally whether you book a one-off job, a same-day move, a scheduled collection, or a van and man removals service arranged in advance.
1. Booking process
All bookings are subject to availability and are only confirmed when we have accepted the job details and, where required, received any agreed deposit or advance payment. During the booking process, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, parking arrangements, floor level, timing constraints, and any special handling requirements. Failure to provide accurate information may result in additional charges, delays, or cancellation of the service.
Booking requests may be made by telephone, email, online form, text message, or other agreed communication method. A booking is not guaranteed until we have confirmed the service details, date, estimated duration, and price or pricing basis. If the booking is based on an estimate, the final charge may vary if the actual work differs from the information supplied at the time of booking. This may include, for example, extra items, heavier goods, additional waiting time, restricted access, or multiple trips.
We may ask for photographs, item lists, or other information to assess the suitability of the job. If the service is for a Monkenhadley man with van arrangement involving fragile, bulky, valuable, or unusually heavy items, you must notify us in advance. We reserve the right to refuse any booking where the goods or location present an unreasonable risk, where the transport of items would be unlawful, or where the job is not safe or practical to complete with the resources agreed.
2. Prices and payments
Unless otherwise agreed, charges are based on the quoted rate, hourly rate, fixed fee, distance travelled, or a combination of these factors. All prices may be subject to additional charges for congestion, tolls, parking, congestion charges, waiting time, return journeys, extra labour, dismantling, reassembly, storage, disposal, or other services not included in the original quotation. Any applicable VAT will be charged where required by law.
Payment is due in full on completion of the job unless alternative payment terms have been agreed in writing before the service begins. We may require a deposit, especially for larger bookings, weekend work, urgent requests, or work involving substantial vehicle time. Deposits are normally non-refundable except where we cancel the booking without cause or where a mandatory consumer right applies. We may also request payment in advance for any part of the service or for materials purchased on your behalf.
Acceptable methods of payment may include bank transfer, card payment, cash, or other methods we agree from time to time. If payment is not received when due, we reserve the right to charge reasonable costs of recovery, suspend future services, or refuse completion until outstanding sums are settled, subject always to applicable law. Where a job exceeds the booked time or agreed scope, the customer remains responsible for the additional fees incurred. A man with a van in Monkenhadley service is priced on the basis that the information supplied is correct and complete.
3. Cancellations, rescheduling, and delays
If you wish to cancel or rearrange a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. For example, where a vehicle, driver, or helper has been allocated to your job, or where we have declined other work in reliance on your booking, we may charge a reasonable cancellation fee to recover lost time and administrative expense.
If you cancel with sufficient notice, we will usually seek to minimise any charge and may, at our discretion, offer a rescheduled date instead of applying a cancellation fee. If you fail to be present, do not provide access, or are otherwise unable to proceed at the agreed time, this may be treated as a late cancellation or a failed attendance, and the full or partial booking fee may remain payable. Any deposit paid may be retained to cover genuine losses, subject to the customer’s legal rights.
We may need to reschedule or cancel a booking due to circumstances beyond our reasonable control, including vehicle breakdown, road closures, severe weather, staffing issues, safety concerns, accidents, or legal restrictions. In such cases, we will aim to provide notice as early as reasonably possible and may offer an alternative date or refund any sums paid for the part of the service not performed. We will not be liable for losses arising from such events except where required by law.
4. Customer responsibilities
You must ensure that all goods are ready for collection at the agreed time, suitably packed if packaging is your responsibility, and accessible for loading and unloading. If packing, dismantling, or wrapping is included in the service, we will carry it out with reasonable care, but we cannot guarantee against damage arising from poor pre-existing condition, inadequate packaging, or items that are already defective. You must tell us about anything that is fragile, hazardous, high value, or difficult to handle.
You are responsible for obtaining any necessary permits, permissions, parking arrangements, building access, lift reservations, or other approvals required for the job unless we have expressly agreed in writing to arrange them. Where delays occur because access is blocked, parking is unavailable, or a third party prevents the service from proceeding, additional waiting or return charges may apply. If the property has narrow stairways, no lift, restricted entry, or other access issues, you must advise us in advance.
To the extent permitted by law, you are responsible for ensuring that none of the goods offered for transport are illegal, dangerous, prohibited, stolen, or improperly declared. We may refuse to carry any item that we reasonably believe presents a risk to health, safety, our vehicle, other property, or legal compliance. This includes items that are leaking, contaminated, improperly sealed, or not fit for carriage. For the avoidance of doubt, the customer remains responsible for the legality of the items supplied for a van with man service.
5. Liability and limitations
We will carry out the service with reasonable skill and care. However, our liability is limited to the extent permitted by law. We will not be liable for indirect loss, consequential loss, loss of profit, loss of opportunity, loss of business, or any special damages arising from the service, whether in contract, tort, negligence, or otherwise, except where such exclusion is not permitted by law.
Where we are responsible for proven loss or damage to goods caused by our negligence, our liability will ordinarily be limited to the reasonable repair or replacement cost of the item, taking into account age, condition, and depreciation, or to the amount recoverable under any relevant insurance arrangement, whichever is lower, unless a higher limit has been expressly agreed in writing. We are not responsible for damage caused by inadequate packing, inherent vice, wear and tear, or pre-existing faults.
We do not accept responsibility for items of exceptional value unless you have declared them in advance and we have agreed in writing to carry them. Such items may include antiques, jewellery, artwork, collectibles, documents, and electrical equipment of unusual value. If you ask us to move items that are fragile or high value, you should arrange suitable insurance cover. Our vehicles and staff are insured in the ordinary course for the work we undertake, but this does not create unlimited liability.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any claim for loss or damage must be reported promptly and, where possible, before the items are removed from the delivery location, so that we can inspect the issue and investigate properly.
6. Waste regulations and disposal
Where our service includes waste removal, clearance, or disposal, it is provided strictly in accordance with applicable UK waste laws, environmental obligations, and local authority requirements. We will only transport waste that we are legally permitted to handle, and we may require details of the type and source of waste before accepting the booking. The customer must not present us with hazardous, clinical, chemical, asbestos-related, or unlawful waste unless we have expressly agreed in writing and are legally able to manage it.
The customer must accurately describe any waste to be collected. Mixed loads, fly-tipped waste, unknown bags, and items contaminated with substances or pests may be refused. If you present waste that differs from what was described, or if it includes prohibited materials, we may decline collection or apply additional charges for segregation, special handling, or lawful disposal. We reserve the right to inspect waste before loading and to refuse any item that could expose us to regulatory, environmental, or health and safety risk.
Where waste is removed, the customer confirms that they have the right to arrange its collection and disposal and that the waste has not been illegally dumped. If a waste transfer note, receipt, or similar record is required by law or by our internal procedures, you agree to provide the information needed to complete it truthfully and promptly. We may retain records of waste movements as required for compliance purposes.
7. Property, access, and conduct
You must ensure that the premises are safe for our staff and that any pets, children, or hazards are appropriately managed. We reserve the right to stop work or leave the premises if the environment is unsafe, abusive, or materially different from what was disclosed at booking. In such cases, charges may still apply for time spent, travel, or attempted attendance. We expect all customers and occupants to treat our personnel with courtesy and to avoid any interference with the work.
If keys, fobs, access codes, or similar items are entrusted to us, you do so at your own risk unless we agree a higher level of responsibility in writing. We are not responsible for locks, alarm systems, or building systems that fail unless the failure is caused by our negligence. If we are required to wait for access beyond the agreed time, waiting charges may apply. Any claim relating to missing keys or access items must be made without delay.
8. Complaints and claims
If you believe there has been a problem with the service, you should notify us as soon as possible and in any event within a reasonable time after completion. Please provide sufficient detail for us to investigate, including the booking date, nature of the issue, and any photographs or supporting information where available. We will review the matter fairly and may request further information before making any decision on liability or remedy.
We may, at our discretion and without admitting liability, offer repair, replacement, partial refund, or another reasonable solution where appropriate. Any claim must be reduced by any insurance payment or other compensation you receive from third parties in relation to the same loss. Failure to give us a reasonable opportunity to inspect the alleged damage may affect our ability to assess or resolve the claim.
Claims for damage to items that were not declared as fragile, valuable, or unusually difficult to handle may be limited where the risk was reasonably foreseeable to the customer. No claim may exceed the amount paid for the specific service giving rise to the claim, except where applicable law requires otherwise. This applies to every man with van Monkenhadley booking unless a separate signed agreement states different terms.
9. Force majeure and third-party events
We are not liable for any delay or failure to perform the service where such delay or failure is caused by events outside our reasonable control. These may include extreme weather, traffic incidents, roadworks, civil unrest, industrial action, acts of government, pandemics, utility failures, or actions of third parties. In such circumstances, we may suspend, postpone, or cancel the booking without liability beyond any refund required by law for services not supplied.
If an event outside our control makes it impossible or unsafe to continue, we may stop work and seek to rearrange the service. You agree that any additional costs caused by the event, such as extended parking, return mileage, or additional labour time already incurred, may be charged where lawful and reasonable. We will always aim to act proportionately and in good faith.
10. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is held invalid or unenforceable, that part shall be interpreted to give effect to the parties’ original intent as far as legally possible, and the remainder will continue in force.
By booking a man with van service Monkenhadley, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a clear and lawful framework for the service, protect both parties, and ensure that each booking is handled professionally, transparently, and in accordance with UK requirements.