Privacy Policy
Man with Van Monken Hadley Privacy Policy
This Privacy Policy explains how Man with Van Monken Hadley collects, uses, stores, and protects personal data relating to customers and prospective customers in the Monken Hadley area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that your personal data will be processed as set out in this policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Monken Hadley customers and prospective customers in the Monken Hadley area who contact us, request a quotation, make a booking, or otherwise use our services. It covers personal data collected through phone calls, messaging services, online forms, and any other means of communication that we make available from time to time.
Data Controller
For the purposes of data protection law, Man with Van Monken Hadley is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our man and van services in the Monken Hadley area.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, manage our business, and comply with our legal obligations. The types of personal data we may collect include:
Identification details, such as your name and title.
Contact details, such as your address, collection and delivery addresses, and communication preferences.
Booking and service information, including the date and time of your move or transport, the nature of your items, access information for properties, and any special instructions you provide.
Communication records, including information you provide when you contact us by phone or via any messaging or enquiry systems we use.
Payment and transaction information, such as the amount charged, payment method, and basic billing records. We do not store full payment card details when payments are processed by secure third party payment providers.
Technical and usage information, such as basic device or browser details and general interaction information, when you access our online content, where applicable.
How We Collect Personal Data
We collect personal data directly from you when you make an enquiry, request a quotation, confirm a booking, communicate with us about your move, or provide feedback. We may also receive personal data indirectly from third parties where they are arranging a move or transport service on your behalf, such as family members, landlords, or letting agents, and from payment service providers who confirm payment status.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract. We process personal data where it is necessary to enter into and perform a contract with you, such as when you request a quotation, make a booking, or use our man and van services.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights. Examples include managing and improving our services, handling general enquiries, keeping appropriate business records, and protecting our business from fraud or misuse.
Legal obligations. We process personal data where it is necessary to comply with legal and regulatory obligations, such as tax, accounting, and record-keeping requirements.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications where required by law. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide quotations for our services.
To confirm, schedule, and manage bookings for man and van services.
To coordinate collection and delivery locations and ensure safe and efficient completion of the service.
To process payments and maintain accurate financial and business records.
To communicate with you about your booking, including updates, changes, or service issues.
To handle questions, complaints, or disputes and provide customer support.
To improve our services, internal processes, and customer experience.
To comply with legal obligations and cooperate with law enforcement or regulatory authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties only where necessary and with appropriate protections in place. These may include:
Service providers and processors who help us operate our business, such as payment processors, IT support providers, communication and messaging platforms, and administrative support services. These third parties act on our instructions and are contractually required to protect your personal data.
Professional advisers, including accountants, legal advisers, or insurance providers, where necessary for legitimate business purposes.
Authorities, regulators, or law enforcement bodies where we are required to share data to comply with legal obligations or to protect our rights, property, or safety, or the rights, property, or safety of others.
Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data in accordance with data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain records, resolve disputes, and meet legal or regulatory requirements.
In general, customer and booking records are kept for a period that reflects applicable limitation periods for claims and our tax and accounting obligations. After the relevant retention period has expired, we will delete or anonymise your personal data so that it can no longer be used to identify you.
International Transfers
Where we use data processors or service providers that are located outside the United Kingdom, we will take appropriate measures to ensure that your personal data remains protected. This may include using standard contractual clauses or relying on other safeguards that are recognised under data protection law. If such transfers occur, we will only transfer data that is necessary for the relevant service and we will continue to remain responsible for its protection.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for their role, using secure systems and practices, and reviewing our security arrangements regularly. However, no system can be completely secure, and you should take care when sharing personal data with us, especially via open networks.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the personal data we hold about you.
Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can ask us to delete your personal data where there is no good reason for us to continue processing it.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including any direct marketing activities.
Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Man with Van Monken Hadley, you can contact us using the usual communication channels you use to arrange or discuss our services. We may need to verify your identity before responding to certain requests. We aim to respond to all valid requests within the time limits set by law.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any updated version will apply to all Man with Van Monken Hadley customers in the Monken Hadley area from the date it is made available. We recommend that you review this policy periodically to stay informed about how we process your personal data.
